GENERAL

This website https://luxurybeds.gr/ refers to the online store (e-shop) of the company with the name M.MANIAKIS -K. POLITI OE and the distinctive title SLEEP LUX. The headquarters of the company is located at ARGYROPOULOU 2 KIFISSIA: TEL: +302108017037, e-mail: info@luxurybeds.gr

GENERAL TERMS

The primary concern of the company is the listing of the terms that govern the rights and obligations of https://luxurybeds.gr/ to all users who will visit its website and aims to inform them about rights, obligations, and the best service in the search and acquisition of the products they wish to buy from this online store.

TERMS AND CONDITIONS OF SALES

Any user who enters this online store and makes use of the services provided or places an order by phone at +302108017037 and hours from 09:00 to 21:00, on Mondays to Fridays, and Saturdays from 09:00 to 16:00 is considered that consents and unreservedly accept the terms set forth herein. In case the visitor/user does not agree with the terms, he must avoid the use of the services of the online store as well as any telephone order of products from the store.

PRIVACY

LUXURY BEDS puts the security of your personal data as the priority.

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (FGD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDP) “.

By visiting https://luxurybeds.gr/ you accept the practices described in this privacy notice. At present, its users give their explicit consent to the collection and processing of their personal data, while they can call it and modify it at any time. We reserve the right to change the terms of protection of personal data, in accordance with the applicable regulatory framework. We kindly ask you to check these terms for changes from time to time, as your continued participation in our services implies your acceptance of all possible modifications thereto. The collection and management of users’ personal data by LUXURY BEDS is subject to the following terms as well as to national, Community, and international law, regarding the protection of the individual from the processing of personal data as applicable. What information is considered personal data?

Personal data is data that can be used to identify or communicate with an individual. To offer you better services and to facilitate your purchases with product proposals that suit you, we collect personal information after your explicit consent and after you have previously become fully aware of your rights, as provided in Articles 11, 12, and 13. of law 2472/1997 and corresponding provisions of Regulation 679/2016 GDPR.

Purpose of collecting personal information

LUXURY BEDS collects, maintains, and processes personal data only when the users themselves voluntarily provide it, for the following purposes:

Our communication with the users or the provision of its services (sending products and advertising material) advertising of products product provision of customer services (offers, informative emails)

Informing users about promotions offers and contests informing users about new products informing users about various events that participate in or are organized by LUXURY BEDS, offering a personalized experience on our websites.

Extraction of information from users regarding the experience of using the website, to continuously improve it, any research related to the purpose of operation and statistical analysis of communication, dispute resolution or collection of due amounts, and if LUXURY BEDS needs or encounters a problem with the account.

To serve the above purposes, we may contact you by email, telephone, or SMS.

Where is your personal information collected from?

The provision of all personal information is voluntary, but also necessary for the use of our services, such as the information on the submission of offers or purchases required for the conclusion of a transaction.

We collect personal information at your discretion, either directly from you or any devices (including mobile devices) you use when:

Use our services register as an online store user place an order via the website submission form, by phone or email subscribe to our newsletter subscriber list provide information about you on the website contact forms update or add information to your account submit a rating product or service

Accept advanced pop-ups via the special platform (push notifications) Personal information we collect

What kind of personal information do you give us when you use our services or account on our website?

The personal data collected by LUXURY BEDS depends on the respective service you use on our website and can be:

Personal information such as name, address, telephone number, or e-mail addresses when you sign up for an account, place an order, or query on a contact form on our website, details about linking to your account, such as adding products to your cart, recently viewed products or your wish list in some cases you can provide age, gender, interests and favorite tax information (company name, business activity, VAT number, tax office, bank account number) IP address Personal information we collect using cookies. We use cookies to collect information about the pages you view, the links you click, and other actions you take when using our services. For more information on the use of these technologies and how to control them, see the list of cookies we collect.

What rights does the user have in his personal data?

We respect your right to access, correct, request deletion or request the restriction of the use of your personal data, as required by applicable law 2472/1997 and regulation 679/2016 GDPR. We have also taken steps to ensure that the personal information we collect is accurate and up to date.

You have the right to know what personal information we hold about you and to request the portability of your information. We will provide you with a copy of your personal information in a structured, widely used, and readable format upon request.

If your personal information is incorrect or incomplete, you have the right to modify it yourself, if you are a registered user, or to request a modification.

You may request that we delete or restrict the way we use your personal information, but this right is governed by applicable law and may affect your access to certain services.

You have the right to request a restriction on the processing of your personal data as well as to object to their processing.

At your request, we will close your account and remove your personal information as soon as possible, in accordance with applicable national laws.

The completion period of each request is 30 days and there may be an extension, upon your relevant information

Processing of personal data on the website of LUXURY BEDS You can process your personal data in 3 different ways: You can delete your personal data at any time.

You can edit your personal data at any time. You can request the portability of your personal data at any time. You can request a restriction on the processing of your personal data at any time.

Right of termination

According to Law 2472/1997 and Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data are violated, to submit a relevant complaint to the Personal Data Protection Authority or any other competent supervisory authority.

Who is responsible for collecting and processing your personal data?

For any exercise of your rights, you can contact the person in charge of processing, collecting,n and protecting of the above data for the company LUXURY BEDS.

PRODUCTS UP FOR SALE

The characteristics of the items sold are available and you can access them by searching in the name of the respective product.

PRODUCT PRICES

All prices listed on the products available through LUXURY BEDS include VAT 24% and do not include shipping or cash on delivery costs. These prices refer to the products, but also to the quantities, provided that they are available and sufficient, while LUXURY BEDS reserves the right to change the prices of the products sold without prior notice.

SUBMISSION / CANCELLATION OF ORDER – CONSUMER PROTECTION

Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. It constitutes a binding offer to purchase these products at the total price indicated when submitting the order, as it includes VAT, packaging and shipping costs, other applicable charges, and any discounts to which you are entitled as a visitor/customer.

Possibility of concluding a valid order through the e-shop, you have if you are legally competent according to the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be placed by legally incompetent persons.

Your order is completed upon acceptance by LUXURY BEDS by sending a written confirmation email to you at the email address you indicated when placing the order. In case you do not receive a confirmation message of your order, please contact LUXURY BEDS at info@luxurybeds.gr to request the successful completion of your order.

You can cancel your order within 2 hours of completion by calling us at +302108017037 or via e-mail at info@luxurybeds.gr. Depending on the development stage of your order, we will inform you about the options you have.

This possibility is given to you, strictly, for two hours after placing the order. Cancellation is not possible after this time, so you can now return and change your order after receiving it.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

PRODUCT PAYMENT

LUXURY BEDS, guided by the ease of transactions and your immediate service, provides all the following payment options:

PAY ON DELIVERY

BANK ACCOUNT DEPOSIT
PAYPAL
PAYMENT BY DEBIT / CREDIT CARD
PAYMENT WITH DIGITAL WALLET – MASTERPASS

WITHDRAWAL

Every user who has purchased from this online store has the right to withdraw within 14 calendar days from the date of receipt of the product, without stating the reasons for which he withdraws. In this case, the customer is obliged to return the product to its original condition with the sole charge of returning the product.

For the customer to exercise the right of withdrawal, he must fill in the relevant form included with the product in the package he will receive. The information that the customer is required to fill in on the form so that the withdrawal process can take place is the beneficiary name, bank name, and IBAN.

Underwear and jewelry are excluded from the exercise of the right of withdrawal for reasons of hygiene.