Shipping & Returns

Exchanges are made only for popular items and after consulting with the store. Exchanges are made for products of equal or greater value.

In the event of an exchange, please send the package back to us; we will cover the shipping costs. However, to receive the new package, you are responsible for the shipping costs. Mattress exchanges are handled in accordance with the warranty provided by each company.

All returns must be made exclusively through the courier company we work with. If you return your item using any other courier company, you do so at your own risk and expense. In the event of an error on our part during the shipment of the product or if you receive a defective product, we will cover the full cost of shipping.

The product must be in perfect condition, just as you received it, and the special seals (tags/barcodes) must not have been removed. As for linens, they must not have been removed from their packaging or washed.

Discounted products cannot be returned after purchase. In any case, you must include the completed “exchange form” in your package to let us know how you would like us to assist you.

The company is not liable for any damage or wear and tear to the products after they have been used and is not obligated to replace such products.

ORDER CANCELLATION

You can cancel your order within half an hour of placing it by calling us at +302108017037 or by emailing us at info@luxurybeds.gr. Depending on the status of your order, we will let you know what your options are.

HAND-TO-HAND DELIVERY

If you would like to pick up your order to avoid shipping charges, this can be arranged by appointment and prior arrangement.